1. Introduction

At ZingoWriters, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered copywriting services.

By accessing or using ZingoWriters, you agree to the collection and use of information in accordance with this policy. We comply with applicable data protection laws, including GDPR and CCPA.

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Account Information: Name, email address, password, and contact details
• Payment Information: Billing address, payment method details (processed securely by our payment providers)
• Profile Information: Company details, preferences, and usage patterns

Content and Usage Data

• Input Content: Text, prompts, and materials you provide for AI processing
• Generated Content: AI-created text, articles, and copywriting output
• Usage Data: Feature usage, session duration, and interaction patterns
• Technical Data: IP address, browser type, device information, and cookies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI writing services
• Content Generation: To process your inputs and generate requested content
• Account Management: To manage your account, process payments, and provide customer support
• Communication: To send service updates, security alerts, and support messages
• Analytics: To understand how our services are used and improve user experience
• Security: To protect against fraud, abuse, and unauthorized access
• Legal Compliance: To comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share data in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our platform (payment processors, hosting services, analytics providers)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit permission for specific purposes

5. Data Security

We implement robust security measures to protect your information:

• Encryption: Data transmission using SSL/TLS encryption
• Access Controls: Strict access limitations to personal data
• Secure Storage: Industry-standard security for data storage
• Regular Audits: Continuous security monitoring and vulnerability assessments
• Employee Training: Privacy and security awareness for all staff

While we implement comprehensive security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards.

6. Data Retention

You can request deletion of your personal data at any time by contacting us. Some data may be retained where required by law or for legitimate business purposes.

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain data processing activities
• Restriction: Request limitation of how we use your data
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us using the information in the "Contact Us" section.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account and maintain sessions
• Analyze service usage and performance
• Provide personalized content and features

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our service.

9. International Data Transfers

As a global service, your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international data transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Binding corporate rules

10. Children's Privacy

Our services are not intended for users under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

You also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.