Refund Policy

Our commitment to fair and transparent refund practices

Last Updated:

1. Overview

At ZingoWriters, we strive to provide exceptional AI-powered copywriting services. We understand that sometimes circumstances may require a refund request. This policy outlines our refund procedures and eligibility criteria.

Due to the digital nature of our services, refunds are generally not provided for services that have been accessed or utilized. However, we do consider refund requests under specific circumstances as detailed below.

2. Refund Eligibility

Refund requests may be considered under the following circumstances:

  • Service Non-Delivery: If you have not received access to our platform within 24 hours of payment confirmation
  • Technical Issues: Persistent technical problems that prevent you from accessing our services for more than 48 hours
  • Duplicate Payment: Accidental duplicate charges for the same service
  • Subscription Cancellation: Cancellation of recurring subscriptions within the first 7 days of initial purchase

Important: Refunds are not available for services that have been substantially utilized, including but not limited to generated content, used AI credits, or accessed premium features.

3. Non-Refundable Services

The following services and circumstances are not eligible for refunds:

  • AI-generated content that has been downloaded or exported
  • Used AI writing credits or tokens
  • Custom copywriting projects where work has commenced
  • Services accessed beyond the 7-day refund window
  • Subscription renewals after the initial 7-day period
  • Change of mind or dissatisfaction with AI-generated content quality
  • Failure to cancel subscription before renewal date

4. Subscription Refunds

For subscription-based services:

  • 7-Day Money-Back Guarantee: New subscribers may request a full refund within 7 days of initial purchase
  • Partial Refunds: After 7 days, refunds are prorated based on unused portion of subscription
  • Cancellation: You may cancel your subscription at any time, but refunds only apply as per above conditions

Note: To cancel your subscription, please visit your account settings or contact our support team at least 48 hours before your next billing cycle.

5. Refund Process

How to Request a Refund

  1. Contact our support team at [email protected] with your refund request
  2. Include your account email and order details
  3. Clearly state the reason for your refund request
  4. Provide any relevant documentation or screenshots

Processing Time: Refund requests are typically processed within 5-7 business days. Approved refunds will be credited to your original payment method within 10-14 business days, depending on your financial institution.

6. Special Circumstances

We understand that exceptional situations may occur. In cases of:

  • Unauthorized transactions
  • Technical failures preventing service access
  • Service discontinuation

We will work with you to find a fair resolution, which may include refunds, service credits, or alternative solutions.

7. Business Hours & Support

Our support team is available to assist with refund inquiries:

  • Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
  • Support Email: [email protected]
  • Phone Support: +44
  • Response Time: We strive to respond to all refund inquiries within 24 business hours.

8. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified policy.

9. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact our customer support team:

Email Support

[email protected]

Phone Support

+44 731152 8512

Office Address

Flat 1 Brooklands, Newton Street,
Craven Arms SY7 9PQ,
United Kingdom