1. Our Product is Digital

At ZingoWriters, we provide digital services and software access. There is no physical product to ship. Therefore, this policy outlines the delivery of service access, digital goods, and project deliverables.

2. Instant Access: AI Platform & Tools

Upon successful completion of your order and payment confirmation, you will receive instant, automated access to your account and our AI copywriting tools.

• How to Access: You will be able to log in to your account dashboard immediately. You will also receive a welcome email with login instructions and a link to access the platform.
• Delivery Time: Access is granted within minutes of purchase. In rare cases of system delays, access will be granted within a maximum of 2 hours.
• If You Don't Receive Access: If you haven't received your login information within 2 hours, please first check your spam/junk folder. If it's not there, please contact our support team.

3. Delivery of Custom Services & Bespoke Projects

This section applies if you purchase custom copywriting packages, dedicated account management, or one-on-one setup sessions.

• Onboarding/Kick-off Call: For plans that include a setup session, our team will contact you via email within 24-48 business hours to schedule your call at a mutually convenient time.
• Custom Copywriting Projects: For custom projects ordered (e.g., a set of email sequences, website copy), the delivery timeline will be agreed upon before the project begins and confirmed via email. Standard delivery times range from 3-7 business days depending on the project's scope and complexity.
• Revisions: The number of revision rounds and the timeline for revisions will be explicitly stated in your project proposal or service agreement.

4. What We "Deliver"

The final deliverables from our service may include:

• Access to your software account dashboard
• AI-generated text/copy within the platform
• Exported documents (e.g., PDF, Word files, Google Docs) of your copy
• For custom projects: Final copy delivered via email or a shared cloud storage link (e.g., Google Drive)

5. Business Hours & Support

Our team operates during standard business hours to assist with delivery and access issues:

• Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
• Support Email: [email protected]
• Phone Support: +44 731152 8512
• Response Time: We strive to respond to all customer inquiries within 24 business hours.

6. Troubleshooting Access Issues

If you are experiencing issues accessing your account or the AI tools, please try the following steps before contacting support:

1. Clear Your Browser Cache: Sometimes, old data can cause login issues.
2. Try a Different Browser: (e.g., Chrome, Firefox, Safari).
3. Reset Your Password: Use the "Forgot Password" link on the login page.
4. Ensure Payment was Successful: Check your bank or PayPal statement to confirm the transaction went through.

7. Contact Us

If you have any questions about this Shipping & Delivery Policy or are experiencing issues receiving access to our services, please contact our customer support team: